Buying CDs You will be given the choice of paying in pounds Sterling, US Dollars or Euros. Then you will be able to choose the CDs that you wish to Add To Shopping Cart. After you have finished your selection, click on Go to Checkout and you will be asked for contact and card payment details. PLEASE NOTE that at the moment we don't accept cheques, but this facility will be available in February 2002.
Shipping and handling We charge 50p postage for shipping to the UK. For shipping to Europe and the US, we charge 1.
Delivery We aim to despatch within 10 working days of your order.
Credit/Debit Card SecurityCard payments are processed securely online by WorldPay plc, an established, independent and secure service. All credit card numbers are verified and processed online by WorldPay plc We guarantee to make good any losses resulting from fraudulent credit card activities arising from a transaction on our site. This does not affect your statutory rights as a consumer.
Refunds and returns You may cancel your order and obtain a full refund within 7 days of receipt of your order. PLEASE RETURN THE ITEM(S) TO US UNOPENED or in the original condition. To ensure safe transit the item should be wrapped in the original delivery box or one of equivalent quality. The refund will occur within 30 days of cancellation, on the credit or debit card that was originally used to complete the transaction. This policy does not affect your statutory rights.
Contacting Us Please email us at info@deafshepherd.com in the first instance. You may also telephone +[44] (0)1250 884788 - hours of business are 0900-1700 GMT; please leave a message on the answering machine if no response. PO Box 7450, Perth, PH2 6WJ, Scotland, UK.
Privacy Policy We retain the contact information you provide through the ordering process in accordance with the Data Protection Act 1998. Information we collect is used only to facilitate delivery of your order and we do not disclose any information to third parties. Credit card numbers are not known to us but are collected only by WorldPay plc. Please email us if you have further concerns about privacy.